Biofile is certified by the Ministry of Health as an expert provider in IHCE RDA.
While you care for your patients, Biofile is designed to integrate with the digital healthcare ecosystem. Our platform uses interoperability standards and technologies to facilitate communication between systems, applications, and healthcare services.
What does the press say about us?
Why choose Biofile?
Benefits you gain when implementing the Biofile platform
Choose the specialty with the plan that fits you best
Efficient administrative management
We make administrative work easier for your practice, medical center, or IPS. Optimize operational processes, reduce management time, and improve your team's productivity.
Accessible medical records
Access and update your patients' medical records from anywhere and at any time using your mobile phone, tablet, or computer. Maximum flexibility without limitations.
Real-time financial control
View financial and administrative information for your practice, medical center, or IPS from wherever you are. Make informed decisions without depending on third parties.
100% guaranteed interoperability
Use the computers and mobile devices you already have in your business and connect your patients’ information (RDA) while managing your IHCE securely with the help of interoperability experts, without needing upgrades or additional investment.
More benefits with Biofile
All our subscription plans include:
Personalized onboarding and support
Specialized support so your team can master the platform from day one.
- Personalized introductory video conferences
- Process tailored to your medical and administrative team
- Guaranteed post-sale follow-up
Cloud storage and access
Your data stays protected, available, and accessible from any device at any time.
- Robust and secure cloud storage
- Remote access from any device through the internet
- Automatic real-time information sync
Multichannel technical support¹
Specialized assistance available through the channels you prefer, whenever you need it.
- Fast WhatsApp support for immediate questions
- Technical conferences through Microsoft Teams
- Direct phone calls to our PBX
Unlimited users²
No access restrictions for your medical team, secretaries, or administrative staff.
- Doctors, secretaries, and admin staff without quantity limits
- Flexible profiles and roles according to your organizational structure
- Growth without extra cost per user
Continuous updates
Ongoing improvements included permanently at no extra cost.
- Free updates for healthcare regulations
- Automatic compliance with regulations and legal changes
- New features are reflected automatically in your acquired plan capabilities
Multi-cloud technologies
Maximum reliability with distributed backup across major cloud providers.
- We use cloud services across Oracle Cloud, Microsoft Azure, and AWS
- Availability maximized through multiple cloud providers
- Data sovereignty and regulatory compliance across multiple jurisdictions
Backups
Comprehensive data protection with daily backups and retention according to configured policies.
- Automatic backups generated daily
- Retention policies configured according to industry standards
- Information recovery in the event of any incident
Important clarification notes
(1) Multichannel support available: for quick questions use WhatsApp (answered directly by our team). Microsoft Teams is used for scheduled technical conferences. PBX is used for phone calls and requests are handled in arrival order.
(2) For independent healthcare professionals: according to Resolution 3100 of 2019 from the Ministry of Health and Social Protection, only one professional per license is allowed on the platform. IPS or medical centers have no such restriction.
Experience
Years evolving the healthcare sector with technology.
Dorian Rallón
CEO - Founder
Acknowledgments
Our true reward is taking care of you
Our commitment to transforming healthcare has been recognized by organizations such as PwC, CINTEL, and Startup Blink. More than awards, they confirm our purpose: taking care of you.
+70,000
Healthcare professionals strengthened
+60 Million
Healthcare services delivered
Testimonials
Real stories from teams that trust Biofile
See how clinics, medical centers, and private practices streamline care delivery with our platform.
Nathalia Chaparro
IPS Empresarial SAS
“Biofile has allowed me to organize and access my patients’ clinical information much faster, helping me make timely, well-informed decisions. Thanks to the digital platform, I have optimized document management time, reduced paper usage, and improved traceability of medical exams and certificates. It has also given me greater confidence in data handling and more efficient communication with other areas of the care team.”
Our technology
Infrastructure and standards that protect your clinical data
Your specialty, our solution
Technology designed for every medical specialty
We adapt our platform to every specialty, simplifying your clinical and administrative workflows.
How we transform
We listen.We adapt it.We support you.
We listen first
Everything starts with you. We learn about the needs of your specialty, practice, or IPS, understand your current processes, and identify the challenges in your day to day. Before implementing any tool, we understand how you work and what needs improvement.
We build it with you
We configure and adapt the platform according to your clinical, administrative, and regulatory needs. We implement, customize, and train your team so the system becomes a natural work tool, not an extra burden.
We evolve with you
Once live, we support you with ongoing assistance, continuous optimization, and access to our help center so you can learn, resolve questions, and get the most out of the platform. Because your growth is ours too.
Let’s evolve together
Our team is ready to answer your questions
Contact information
-
Commercial advisory:
+57 601 914 5555 -
Help center:
+57 601 914 5555 -
Email:
sistema@biofile.com.co
Where to find us
Bucaramanga - Colombia
Mailing address: Carrera 27 # 37-33, office 302 Green Gold business center


















